ETBS Calls
Mystery Shopping
From first contact to post sale care, your agent's interactions with your clients is one of the most important aspects of business. We offer comprehensive mystery shopping calls to multiple industries to bring to light wins and opportunities.
Contact Agent Scripting
We offer customized customer service scripts that guide employees in delivering consistent, brand-aligned interactions.
In Person Mystery Shop
Our in-person mystery shopping program evaluates real-world customer interactions to give businesses a clear picture of how their service performs on the front line. Trained mystery shoppers visit locations posing as regular customers, assessing everything from greeting and professionalism to product knowledge and overall experience.